SureM opening new direct route to Korea!

We are delighted to announce, that as of October 2017 we have launched a new direct route to all South Korea mobile carriers!

The said line is intended for international traffic, with its main features being :

Feature before after
SMS 90 bytes
45 Unic / 90 ASCII chars
140 bytes
70 Unic / 140 ASCII chars
LMS* 91~2,000 bytes
up to 1,000 Unic / 2,000 ASCII chars
141~2,000 bytes
up to 1,000 Unic / 2,000 ASCII chars
Sender ID Domestic number
(registration required)
International number
(no registration required)
Header** [Web발신]
sent from web
[국외발신]
sent from abroad

* What is LMS? –> Korean LMS : similar to concatenated SMS?

**The header is added on operator’s side and is not included in the overall byte count (meaning, you are not charged for it as extra characters)

To know more on the available routes and receive a price quote, contact our managers at sureminternational@gmail.com

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5 tips for professional email conversation

Dear All, 

The product you asked about is not available. If you have any questions contact Sales department to check on other items. 

Support Team

This type of email can leave anyone frustrated. Not much of helpful information, yet alone professional attitude. Here are some tips on how to not lose clients over one rash email :

Tip #1 Know who you are talking to

For those emails that are a conversation starter – “Dear All” is a last resort, in this digital age we are only a few clicks away on Google or LinkedIn to find out the name, gender and job position of the person we are talking to.

And for the those that continue an ongoing feed – just paying attention to the signature in the previous email can save us a lot of embarrassment.

How to : Dear Mr. Dean / Ms. Shelton / Dr. Cross ….

Tip #2 Remember your “thank you”s

We all know that being polite can take you a long way – including building a successful and lasting cooperation with your business partners.

  • Thank you for your email
  • Thank you for prompt response
  • Kind / warm / best regards
  • Have a wonderful weekend

A simple phrase like that can add a nice tone to any email!

Tip #3 Offer a option / solution

This tip applies to a case such as email sample above – in case when you must provide some sort of rejection to the other party. It is important to offer an alternative, another solution or option or at least refer them to someone who might be of help. That way you may appear less hostile with the response and actually help the other party even if the answer is not in your hands.

Tip #4 Keep to the heart of the matter

Keep it simple and related to the subject. Leave all unrelated discussion to personal correspondence or if a change of topic is required, it is always a good idea to start a separate email feed with a different subject. Otherwise you risk turning one email conversation into a 20+ email long feed with no hope to find anything in the content later on.

spam.jpg

Tip #5 Follow up

The last tip is simply a common sense call. In majority of cases, we do not hear from the other party due to one of the following reasons :

  • Email never reached them (SMTP servers are not the most reliable in the world)
  • Email was spam/junk filtered
  • They get 100+ emails daily so simply did not see yours
  • The subject was not catchy enough to draw attention
  • The email address was wrong
  • etc

For any of the above, the easiest way to avoid confusion is to call and ask – have you received my email? Was the address correct? May I expect an answer by …. date?

And a bonus : A proper way to send the email at the top :

Dear Mr. Coles

Thank you for your inquiry regarding item # 0123456, IP camera model AA2563

We are sorry to inform you, that this item is currently out of stock, but is expected for delivery to our warehouse by October 25th. You may pre-order this item, in which case we apologies and hope for your understanding on delayed delivery date.

Alternatively, you may take a look at a similar item from the same AA line following this link : www.samplesite.com/camera/aa2546. This model has similar technical features and even longer battery usage time.

Please do not hesitate to contact us if you have any further queries, 

Thank you and warm regards,
Tom H. 
Support Team
IP Camera Inc

 

Can I register with a virtual number?

What is mobile phone number verification?

Most mobile applications (and some web services) require the users to go through mobile number verification when creating an account. Usually, all user has to do is enter the code phrase / digits received via SMS to the mobile number. Companies use this procedure to confirm the following :

  • The number actually exists
  • The number belongs to the account owner
  • The number is unique in the system and does not have any other account connected with it

What is a virtual number?

Simply put, a virtual number is a telephone number without a directly associated telephone line. It is commonly used for VOIP (voice over IP) services or other type of forwarding calls and messages without the actual physical sim-card.

Can I register with a virtual number?

While some companies may allow registration using virtual numbers, in most cases these are filtered and not allowed for use. The main reasons are :

  • There is a chance that the number is only temporary, so the user may not be reached on this number may the need arise
  • Virtual numbers are often used by more than one person through various websites, which means that there is a high chance someone already used it for registration before
  • A virtual number can be obtained without providing any identification whatsoever, making it impossible to confirm the owner’s identity (for services like only payment systems, bitcoin exchanges etc. this condition is crucial).

If you want to know more about virtual numbers, what you may use them for and how to obtain one – please contact our managers at sureminternational@gmail.com

What is two-factor authentication (2fa) ?

What is two-factor authentication?

Two-factor authentication (2FA) is a second level verification process when accessing your account. The first level commonly is a simple combination of login+password and for the longest time that was the only method used by various websites and applications.

Over the past few years, people have become more and more aware of cyber security and various websites and services are now introducing multiple levels of identification to protect their customers.

The general idea is that the 1st level of verification is to simply confirm that the entered username exists by providing the password matching it. The 2nd level serves as identity verification – the person who entered the username and pw IS indeed the owner of the device / account and has the right to take any actions with it.

What types of 2fa exist?

The most commonly known and used methods are :

  • SMS codes (receiving on your mobile phone)
  • Applications auto-generating the codes (e.g. Google OTP)
  • Pass-code cards or other similar forms of pre-approved code lists (used by the banks, for example)

2FA

How does 2fa work?

Every time you log in to your account you receive a new code, which is where the name came from – OTP (one-time passwords). Usually most websites offer an option between the two – either using SMS authentication or an app.

With SMS you must follow the instructions given and enter your existing phone number to receive SMS on it (often the same mobile number that was used upon registration is required). NOTE : some people try to use virtual numbers for registration and following 2fa but it is never a good idea (and we will explain in the next blog post why).

If you prefer using an app, something like Google OTP, the procedure is even easier – the first time you register and use the app follow the instructions to connect it with your account on the website. Once connected, every time you log in, the app will generate a random code that has to be entered.

If you have any questions on 2fa via SMS, feel free to contact SureM managers at sureminternational@gmail.com

Number Lookup Service

We provide entire number validation of each mobile phone subscriber.

You can reach right users over the right channels, save money and increase communication effectiveness.

 

What is Number Lookup Service?

is a servie wherein the client requests to search for information on a requested number in the central database that contains information of each mobile phone subscriber that is authorized to use the mobile Core Network. Look up service is determined by IMSI (International Mobile Subscriber Identity), which is a 15 digit (or shorter) unique number that is stored in the mobile SIM card. The IMSI holds the information of the mobile phone numbers.

What can you get from Number Lookup

  • Country / Telecom Operator
  • Number Type(Mobile / Landline)
  • Number Active Status
  • Number Ported Status
  • Number Roaming Status

Number Lookup Service Advantages

DATABASE MANAGEMENT

Identifies unused or inactive number in Companie’s database and recognise whether the numbe is ported or not, filtering our virtual numbers, landline numbers, or any numbers that are not able to receive SMS before SMS transmission. It helps you to reduce the costs on moile messaging and reach a fully-optimized user base.
Cost reduction

Client could reduce cost by checking the number’s status (activation, portability, and roaming etc).

Service Flow

lookup_flow

  • 1. Client sends out number look-up request to SureM
  • 2. SureM receives the number request and forwards it to the service provider
  • 3. Service provider then receives the number request from SureM
  • 4. Service provider searches the number on the central database and receives the look-up result from central database
  • 5. Service provider sends the look-up result to SureM
  • 6. SureM simplifies the result to the client’s convenience and forwards it to the client

For more information, contact our managers at sureminternational@gmail.com

SureM : REST API available!

We are happy to announce that we have launched our brand new REST API!

The product features all the services you have been waiting for :

  • SMS
  • Concatenated SMS
  • MMS (image)
  • 2-FA verification (for Korea only)

2017-10-04 17;37;372017-10-04 17;40;45

The current version is available upon request from your Account Manager or by contacting one of our operators at sureminternational@gmail.com

We welcome your comments and are constantly working on improving the services!

 

How to upload address book on SureM.net

SUREM.NET -> ADDRESS BOOK UPLOAD

1. Log into your account (LOG IN)
2. got to Web to SMS page
3. Click “Address book”

2017-09-29 14;37;45
4. In the menu click “Upload Address book”

2017-09-29 14;38;27

5. Choose the Excel file on your computer (Note! Only .xls files are supported. If
your file is .csv click Save as -> and choose .xls format)

2017-09-29 14;46;356. Then follow the instruction

  • Sheet name : Sheet in Excel file with your contact list
  • Group name : (you must make it in the file beforehand) : e.g. School, Work etc
  • Name : name for the number owner
  • Country code : Please check to make sure you added it correctly!
  • Mobile number : the rest of mobile number
    —NOTE : DO NOT ADD COUNTRY CODE AGAIN
    —-If the mobile number has a zero in front – delete it!
    1. E.g. 82-01028726748 -> WRONG
    2. 82-1028726748 -> CORRECT

7. The preview only shows top 3 records, the actual book will have them all

If you have face any problems when using our service, please email sureminternational@gmail.com