ACMA makes mobile roaming standard better for customers
The Australian Communications and Media Authority (ACMA) has amended the Telecommunications (International Mobile Roaming) Industry Standard 2013 (IMR Standard), following a direction from the Australian minister for communications in February to make the rules more customer friendly.
The ACMA had to adjust the IMR Standard to let customers have an opt out choice for receiving roaming usage alerts, allow telcos to provide mandatory on-arrival roaming information to travellers in a single SMS rather than in several, give telcos more flexibility in the ways they offer customers the ability to decline mobile roaming services while travelling overseas, at no or low cost, and delay requirements that MVNOs provide charging and spend management information from 23 May 2016 until 1 January 2019.
The ACMA consulted publicly on the draft Variation in February and March this year before finalising this instrument. Changes to the IMR Standard come in response to initiatives proposed by representatives of the telecommunications industry, the Australian Mobile Telecommunications Association and Communications Alliance.